How to Contact Shopify Support By Phone? [in 2023]

Written by: Mark Coleman
Published on:

Are you having trouble contacting Shopify Support by phone? Don’t worry, you’re not alone.

Shopify does not offer a direct contact phone number, but they do have a customer service number.

In this blog post, we will show you how to contact Shopify Support by phone, what to do if you can’t get through, and why and when you should consider contacting them by phone.

We’ll also provide you with some helpful tips to help you get the most out of your Shopify experience.

If you’re looking for more Shopify tutorials, check out this page Shopify tutorials for similar resources.

Let’s dive in!

If you prefer to watch a video tutorial on how to Contact Shopify Support By Phone, check out this video tutorial:

How to Contact Shopify Support By Phone?

Here is how to contact Shopify Support by phone:

  1. Understand that Shopify does not have a direct contact phone number, but they do have a customer service number. The number to call is [insert phone number].
  2. Note that Shopify does not offer toll-free numbers.
  3. Call between 8am and 8pm in the EST time zone, as Shopify does not offer 24×7 customer service.
  4. If no one can answer the phone, contact Shopify through their online support system.
  5. To contact Shopify through their support system, go to the Shopify Help Center.
  6. Log in and select “Get support as a customer of a Shopify store” or “Get support as a Shopify store owner”.
  7. You can also click on “Contact support” in the Help Center.

That’s how you can contact Shopify Support by phone. If you have any questions or comments, feel free to comment below.

Can’t Contact Shopify Support By Phone – How to Fix It?

Shopify does not offer a direct contact phone number for customer support. However, there are several ways to get in touch with their support team:

  • Call their customer service number at the provided non-toll-free number between 8am and 8pm EST time zone.
  • If no one answers the phone, use their online support system to contact them.
  • To contact Shopify through their support system, log in to your account and go to the Shopify Help Center. From there, you can access their support resources and contact their support team.
  • You can also click on the “Contact Support” button to be directed to a page where you can get support as a customer of a Shopify store or as a store owner.

It’s important to note that Shopify does not offer 24×7 customer service, so be sure to call within their designated hours or use their online support system. If you have any questions or comments, feel free to leave them below.

Why and when should you Contact Shopify Support By Phone?

Shopify is a popular e-commerce platform that provides a wide range of features and tools to help businesses grow and succeed online. While Shopify offers a robust online support system, there may be times when you need to contact Shopify Support by phone. Here are some reasons why and when you should consider contacting Shopify Support by phone:

  • Urgent issues: If you have an urgent issue that requires immediate attention, such as a website outage or payment processing problem, contacting Shopify Support by phone may be the fastest way to get help.
  • Complex issues: If you have a complex issue that requires more in-depth support than what is available through the online support system, contacting Shopify Support by phone may be the best way to get the help you need.
  • Personalized support: While the online support system is helpful, contacting Shopify Support by phone allows you to speak with a live representative who can provide personalized support and guidance.

It is important to note that Shopify does not offer toll-free numbers, and their customer service hours are limited to 8am-8pm EST. If you are unable to reach someone by phone, you can still contact Shopify Support through their online support system. To do so, simply log in to your Shopify account and navigate to the Shopify Help Center or click on the “Contact Support” button to access the support page.

In conclusion, while Shopify’s online support system is robust and helpful, there may be times when you need to contact Shopify Support by phone. If you have an urgent or complex issue or need personalized support, contacting Shopify Support by phone may be the best way to get the help you need.

Conclusion – Contact Shopify Support By Phone

In conclusion, if you are having trouble contacting Shopify Support by phone, don’t worry, you’re not alone.

Shopify does not offer a direct contact phone number, but they do have a customer service number.

We have provided you with steps on how to contact Shopify Support by phone, what to do if you can’t get through, and why and when you should consider contacting them by phone.

It’s important to note that Shopify does not offer 24×7 customer service, so be sure to call within their designated hours or use their online support system.

If you have any urgent or complex issues or need personalized support, contacting Shopify Support by phone may be the best way to get the help you need.

Don’t forget to check out our other Shopify tutorials for more helpful resources.

Mark Coleman - HowTOBuildWebsites
Written by Mark Coleman


Mark Coleman is the founder of HowToBuildWebsites.org, which provides comprehensive tutorials on website builders like WordPress, Wix, Squarespace, Webflow, and Shopify. He graduated from the University of North Texas with a business degree, developing an interest in web design's changing landscape and website builders' potential.

Mark enjoys experimenting with new web technologies, refining his web development skills, and actively participating in web design and development communities.

Learn more about him and read his articles here on HowToBuildWebsites.org.

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